A Letter to Doug Parker

My letter to Doug Parker, CEO of US Airways. Click for full PDFPreviously, I wrote about my travels with US Airways on June 16th and on June 20th. I mentioned I would write a letter to US Airways, and I have now done so. The letter is going straight to the top, to the CEO of US Airways, Doug Parker, whose office is in Tempe, Arizona. You can read the full letter by clicking the image to the right.
I would have included quite a few more details in the letter, but I think three pages is pushing my limits a bit already. Ah well, I at least hope I get some kind of reimbursement from them. If I don't, I think I'll start looking for other airlines to handle my travel needs in the future.
So much bitterness was involved with my travels that I wasn't able to write about the good times I had while visiting Houston.
I went for Father's Day, and spending time with my family was, indeed, excellent. We ate Father's Day brunch at Masraff's, which didn't really live up to expectations, but at least the live jazz was fantastic.
The following day, I visited Tamara in Beaumont, and we had great fun eating Mexican food and hanging out at Rocky's Roadhouse (wow, I'm truly surprised they have a web site). Tamara showed me around Lamar University, and I determined all physics departments smell exactly the same; perhaps it's the odor of old men?
Then, I headed back to Houston and had a Boston Legal night with my dad. Many of you know about Boston Legal nights now, but I'll explain a little bit for the newcomers. You see, at the end of every episode of Boston Legal, the two main characters, Alan Shore (James Spader) and Denny Crane (William Shatner), smoke cigars and drink Scotch on the balcony outside Denny's office. They talk about their day, and the conversation is typically pretty insightful.
My dad and I began our own little Boston Legal tradition while I visited him in Argentina in April. Tuesday night, quite firmly on this side of the equator, we smoked cigars, drank malbec port, and brought his telescope into the backyard and looked at the moon, Venus, Saturn, Jupiter, and Mars. We had an absolutely wonderful time.
I would gladly have stayed in Texas longer, were it not for the heat: the cool, dry 60 degree weather struck me as quite novel when I landed in Pittsburgh yesterday. It was certainly a stark contrast to the 95 degree afternoons with nearly 100% humidity I had experienced in Houston.
Now that I'm back at home, though, I need to continue packing. My cats are in Houston until after I move, so I packed a bunch of their toys and other things today. I miss my kitties, but I'll see them soon enough, I'm sure!
Comments
Okay...so here's my question to you. How many complaint letters do you think US Airways receives every single day? If you get the answer right within one hundred letters without going over, I'll send you a nifty prize! My guess is about a thousand letters per day. What's your guess?
Posted by: arc | June 22, 2007 09:06 PM